We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a 25% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Electronic Returns/Exchanges: All electronics must be returned in their original complete box and factory packaging, undamaged and without missing components. No exceptions will be made.
Special order merchandise is considered final sale – even if not yet delivered – and will not be eligible for an exchange, return or refund of any kind.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.
Price Match Guarantee
We Guarantee the Lowest Price In-Store and Online. We'll Match the Product Prices of Major Online and Local Competitors.
Heres How: At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: A. J. Madison, Best Buy, Home Depot, P.C. Richard & Son, Amazon.com, Crutchfield.com.
If we lower our price during the return and exchange period, we will match our lower price, upon request. Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers.
Our Price Match Guarantee does not cover: The online prices of retailers not listed. Products shipped from or sold by third-party sellers (Marketplace sellers) on websites. Competitors' service prices, special daily or hourly sales. Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers & rent/lease to own items.
How to request a price match: When making a purchase, or during the return and exchange period, please talk to a Customer Specialist or go to the Customer Service desk for help with your price match request. Please tell us about the lower price that is still in effect that you want Marsillio's to price match. Marsillio's will then review and verify the price match request.
How to request a price match On-Line? When making a purchase, or during the return and exchange period, price match requests from marsillios.com are handled via phone. Please call 203-951-5264 for a marsillios.com price match request. Please tell us about the lower price that is still in effect that you want Marsillio's to price match. Marsillio's will then review and verify the price match request.
Definition of Local Competitor? A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25-mile radius) of the Marsillio's store.
How do I show "proof" of price? The best way to show proof of price is to bring in the competitor's current ad or notify us of the website address of the designated major online retailer. We may call the competitor's retail store or check the website address of the designated major online retailer to verify the lower price and availability of the item.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 6.35% sales tax.